This Shipping and Receiving Policy describes Q32 Consulting’s product shipping practices when you order a product through the website (q32.ca).
Shipping costs vary depending on the destination.
Most standard orders are shipped within two business days of receipt (business days being Monday through Friday, not including holidays). Please allow additional time for bulk orders.
If we discover that an item in your order is not available, we will contact you as soon as possible. Items that are no longer available will be cancelled and your payment will be refunded.
When you order a product, it will be shipped through Canada Post as a Regular Parcel™. We will send you an email to let you know once the order has shipped.
Once your order is given to the postal carrier, we cannot provide any further updates about the whereabouts of your order. However, typical shipping timelines are as follows.
Local: Up to 2 days
Regional: 3–5 days
National: 4–9 days
International: Shipping timelines vary depending on the destination
When you place your order, please ensure you have provided the correct mailing address. Q32 Consulting is not responsible for any delays or inconvenience if you provide an incorrect address and/or if your order is refused or unclaimed. If your order needs to be re-shipped because it was refused or unclaimed, you will be billed the appropriate shipping costs to send it again.
Q32 Consulting is not responsible for any external and unexpected factors that may affect the timely delivery of your order, including but not limited to severe weather, postal service delays, labour disputes, political or civil unrest, and/or acts of God.
We may update this shipping and handling policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you have any questions, need more information, or would like to make a complaint about our shipping and handling practices, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
Suite 001, 10249 104 Street NW