Items must be returned in their original state without any damage. To return an item, prepare it as follows:
Package up the item(s) and the original receipt in a sealed, appropriately sized box or shipping envelope.
Clearly label the package with the following information:
Q32 Consulting
403, 11026 106 Street
Edmonton, AB
T5H 2Y4
Drop off your package at your local post office. Please note that you are responsible for any return shipping costs.
If you are returning or exchanging an item, including an item that may be damaged, contact us at jon@q32.ca within 30 days of the shipping date. Please do not ship the item until directed.
Refunds on returned items may take up to 30 days to process.
If you made the purchase using a credit card, we will only credit the account that was used to make the original purchase. Allow up to two billing cycles for the return to appear on your credit card statement.
If you made the purchase using PayPal, the amount will be refunded to your PayPal account immediately.
We may update this return and refund policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you have any questions, need more information, or would like to make a complaint about our return and refund practices, please contact us by email at jon@q32.ca or by mail using the details provided below:
Q32 Consulting
403, 11026 106 Street
Edmonton, AB
T5H 2Y4
